Empathy Video Response

In this rather short video, it only explains about people's problems. But, at the end of the video, it says "if you had the knowledge of another person's experiences, what they feel, would it change the way you respond to individuals?". It hits me like a train. That question is so powerful to me. Because in my life, I've had a lot of friends that look normal from the outside but they actually suffer a lot which made them not be able to do well at school. But if you could just position yourself in their position, maybe you can help them because at least you know how it feels. You could give them advice or maybe help them directly because every little help helps.